An organizational model defines how activities such as task allocation, management and control are directed toward the achievement of organizational goals. Organizational structure provides the foundation on which standard operating procedures rest.
Selecting the right organizational design for your RPA program is essential. It is important to note that the unique mix of people, strategy and culture within an organization will invariably necessitate an individual approach to things like structure, role definition and governance.
While each organization will be different, we have identified 6 commonly deployed structures. The list is not definitive and there are many variations of these core examples. However, they should provide an illustration of some of the options available when considering your organizational design.
Divisional: Each business area establishes it’s own Centre of Excellence. There is no cross-team collaboration with each working independently
Divisional Alliance: A group of business areas with independent RPA teams, but all agreeing to follow a consistent best practice
Centre of Excellence: A centralized capability that is responsible for automated projects from pipeline to deployment and run
Outsourced Managed Service: A centralized capability delivered by a third-party that is responsible for automated projects from pipeline to deployment and run
Franchise: Business led and owned implementation team under the governance of an enterprise strategic Centre of Excellence
Hub and Spoke: Business led and owned implementation team under the governance of an enterprise strategic Centre of Excellence. Central team also able to deliver projects independently.
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