Organizational Model: Franchise

In this example model, the Franchise is a business led and owned implementation team under the remit of an enterprise strategic Centre of Excellence.

A franchise model allows the business to use the Centre of Excellence's:

  • Governance and best practices
  • Procedures
  • Intellectual property 
  • Business model
  • Brand 
  • Purchasing power 

Whilst retaining the control of delivering their own process automations as and when they need them. Thus providing the business with greater operational agility.

Franchise

How do processes flow through the organization?

The COE is responsible for RPA strategy, best practice, innovation, training, governance, run and monitor and license utilization.

Each Business Area sets themselves up with their own delivery teams within their operating model and headcount. They are responsible for their own: Process Discovery, prioritization, PDD, SDD, access, build, test, release and maintenance.

A process may be identified by a process SME, documented by a Process Analyst within the specific business area and then designed, built and tested by the delivery team in that area. The COE would have involvement at three key touch points in the delivery lifecycle (although this can vary between organizations):

  1. The Governance Board - to approve a process for automation
  2. The Design Authority - to approve a process design
  3. Acceptance into Service - to approve release into production

The process itself is then usually run and monitored by the COE. It is possible for this to be delegated to the business itself if the size of the operation requires it.

 

Benefits

  • True business led delivery capability 
  • Business prioritizes against own plan and demands
  • Quick to scale 
  • Specialist knowledge available from COE (as required)
  • New job opportunities for business resource
  • Able to prioritize against change management needs

Challenges

  • Requires business resource upskilling
  • Best practice requires structure and communication
  • Requires mentors to work with trainees
  • Robust governance of delivery required
  • Team management requires matrix management across entities
Success Accelerator

Blue Prism’s Success Accelerator program combines various levels of mentorship and access to our Expert Services, Technology Ecosystem and Certified Partners based on the size and maturity of your digital workforce operations.