Control Room Best Practice

The Control Room and the Controller fulfill two distinct objectives:

  • Supporting the Business and Operations
  • Supporting the IT and Development teams

 These objectives are not mutually exclusive and depending on the maturity of the organization, some goals are valued higher than others. 

Consider your Organization’s maturity and align with outstanding needs.

The Control Room provides a single point of interaction between the Business and Operations with the Digital Workforce. As such it has the following goals:

Monitoring:

  • The Controller monitors that processing is being done by the Digital Workers
  • The Controller informs the Business if there are any cases to be reprocessed manually
  • The Controller monitors if the Digital Workforce is operating as expected

Reporting:

  • The Controller supports reporting requirements by executing ad-hoc reports
  • The Controller ensures that regular reports are produced as per business requirements

Analytics:

  • The Controller gains insight to the inflow model of the work cases
  • Model Blue Prism license utilization and identify extra capacity that is underutilized.

 Supporting New Automations:

  • Operation Handbook Review
  • New Automation Warranty Support
  • Troubleshooting Support

Supporting Upgrades and Infrastructure Changes:

  • Schedule and Resource Management tasks owned by the Controller

Administration of the Environment Variables:

  • Credentials and the Environment Variables

Common Control Room Challenges

Top Tips

Here are some tips for the daily management of your digital workers and the management of your internal customers -

  • Ensure the business teams teams are aware of and involved where necessary in platform maintenance
  • Ensure auto-archiving of the session logs is used
  • Ensure solutions are clearing down work queues  
  • Liaise with technology owners to ensure updates, maintenance and testing are planned
  • Use the communities portal - https://community.blueprism.com/home
Online Help

Visit Blue Prism Help online to find more information on the latest product features, troubleshooting advice and 'how to' guides.