Institutionalize
Deliver differentiated performance: At the Institutionalize phase, the last phase of the maturity model, RPA becomes business-as-usual for the organization. At this stage, the RPA team will have the skills, capability, and capacity to fully exploit the technology. RPA will be embedded in the organization's ways of working. It is important to understand that you can't reach this phase without passing through the Industrialize phase.
To reach the Institutionalize phase, we recommend reviewing your operating model against the items below:
- Your RPA Vision should be fully adopted in your organization
- Your organization's employees should be thinking which parts of their daily work can be automated
- The Digital Workforce is embedded at the heart of the organisation with seamless bi-directional flow of work between humans and digital workers.
- Business integration is successful with resistance to change limited and each business area bought in to RPA
- Messaging continues to be consistently applied across the organization
- You may have moved to a Franchise or Hub and Spoke model to expand fully across the organization.
- Adopt Process Discovery that incorporates Intelligent Automation.
- Your Pipeline will contain primarily complex processes as the 'low hanging fruit' has already been automated
- Your delivery capability has robust control and governance.
- Improve your Delivery Methodology taking into consideration best practices standards, templates and lessons learned to ensure that everyone has the tools to automate consistently
- Your RPA service is able to deliver elements of Intelligent Automation, not just RPA.
- Revisit your Business Continuity and Disaster Recovery plans, to make sure accountability is shared between departments and the RPA team.
- RPA teams include a higher ratio of Blue Prism certified developers - including Developer, Professional Developer and Solution Design accreditation.
- Regularly review and test your Disaster Recovery plan
- Review your existing Architecture and make sure that your infrastructure can be scaled to host more processes.
Blue Prism’s Success Accelerator program combines various levels of mentorship and access to our Expert Services, Technology Ecosystem and Certified Partners based on the size and maturity of your digital workforce operations.